Every new account gets 18 coupons for international shipping, ¥3,000 in total, issued automatically when the account is created — no code and no claim step. Six small coupons (2 × ¥20, 2 × ¥30, 2 × ¥50) have no minimum; the larger ones apply once a parcel’s shipping fee reaches the minimum on the coupon: 2 × ¥100 from ¥666, 2 × ¥130 from ¥888, 2 × ¥150 from ¥999, 2 × ¥260 from ¥1,688, 2 × ¥300 from ¥1,999 and 2 × ¥460 from ¥3,000. They are valid for one year, cover the international shipping fee only (not item prices, domestic shipping or customs clearance fees), and are listed under Account → Coupons. The full table is on the Welcome pack page.
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Open a support ticket from your account, or ask the assistant at the bottom right — it uses the same articles and can look up your orders when you are signed in.