What we check
When a seller's parcel reaches our China warehouse, we open it, match the item against your order (colour, size, quantity), look for visible damage or missing parts, and take 3–7 photos per item. The photos are free and appear on the item in your warehouse and on the order.
You review, then decide
- Open the item in your warehouse and check the photos.
- If everything is right, leave it stored (free for 90 days) or select it for a parcel.
- If something is wrong, request a return or exchange within 5 days of the item being shelved. Wrong, damaged or counterfeit items are covered by the seller; a change-of-mind return costs ¥5 per SKU + ¥10 handling + the seller's domestic return shipping.
QC photos are for you to check. There is no separate approval step: items ship only when you select them and pay the international shipping. If a check finds a problem, the item is held and we contact you.
Optional inspection services
On any item you can add extra photos, a detailed inspection or a QC video from your warehouse or order page. These are priced per item and shown before you confirm them — see fees.
Questions
Is it safe to buy from Taobao through an agent?
You never pay the seller directly: BopoBuy places the order, checks each item on arrival and sends you photos before anything ships. If an item is missing, wrong or damaged, you can request a return or exchange within 5 days of it being stored.
Can I return an item?
Once an item is shelved in our China warehouse you have 5 days to request a return or exchange. If it is wrong, damaged or counterfeit, the seller covers it and you are refunded in full to your BopoBuy balance. A change-of-mind return costs ¥5 per SKU plus ¥10 handling plus the seller's China-domestic return shipping; customised items cannot be returned.