Support ticket
The best channel for anything about an order, a parcel, a refund or your account: the ticket is linked to your account, our team replies inside it, and you can attach photos. Open a ticket (sign in first).
AI assistant
The button at the bottom right of every page opens the BopoBuy AI assistant. It can look up your orders and parcels when you are signed in, explain fees and shipping, and hand the conversation to our support team when it cannot help. The panel always says whether you are talking to the assistant or to a person.
support@bopobuy.com — write from the address you registered with so we can match your account. Our team works on Beijing time (UTC+8).
Many questions are answered in the help center: fees, delivery times, what cannot be shipped, returns and account problems.