Returns are requested per item, from Account → Orders, once the item is in our warehouse. If it is eligible, the item shows a “Return or exchange” button; you have 5 days from the item being shelved, after which it shows “Return window closed (5 days after arrival)”. The form asks for the reason (wrong item, damaged or broken, missing parts, not as described, quality problem, or other), a short description, and whether you accept the costs of a change-of-mind return: ¥5 per SKU + ¥10 handling + the seller’s China-domestic return shipping. If the item is wrong, damaged or fake, the seller covers it and you are refunded in full to your BopoBuy balance. Submitting does not cancel anything by itself: our team reviews the request with the seller and replies in your tickets — add photos by replying to that ticket. Custom or made-to-order items, clearance items and items the seller marks as non-returnable cannot be returned.
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Still stuck?
Open a support ticket from your account, or ask the assistant at the bottom right — it uses the same articles and can look up your orders when you are signed in.