Every approved refund — an item we could not buy, a return, a shipping difference — is credited to your BopoBuy wallet balance, not sent back to your card automatically. From Account → Wallet you can spend the balance on your next order or parcel, or ask for a withdrawal through a support ticket: withdrawals are reviewed by our team and returned to the account you originally paid from. We do not publish a fixed number of days for refunds, because return refunds depend on the seller receiving the item back; the Wallet page lists every transaction with its date and amount, so you can see the moment it lands.
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Still stuck?
Open a support ticket from your account, or ask the assistant at the bottom right — it uses the same articles and can look up your orders when you are signed in.