If a parcel arrives damaged or items are missing, film the unboxing before you handle anything and photograph the box, the label and the damage — this evidence is what the claim is built on. Then open a support ticket with the parcel number and the video or photos. Loss or damage in transit is handled under the shipping line’s terms, and any compensation is credited to your BopoBuy wallet. If tracking stops moving for a long time, tell us the parcel number and we open an enquiry with the carrier; delivery times vary by line, so check the typical range shown for your line before assuming it is lost.
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Still stuck?
Open a support ticket from your account, or ask the assistant at the bottom right — it uses the same articles and can look up your orders when you are signed in.