Check the QC photos when the item is shelved in our warehouse. If there is a problem, request a return or exchange from the order or warehouse page within 5 days of shelving — wrong, damaged or counterfeit items are covered by the seller and refunded in full to your BopoBuy balance. Once a parcel has shipped internationally, keep your unboxing video as evidence and contact support@bopobuy.com with the parcel number; transit loss or damage is handled under the shipping line's terms and any insurance you added.
Related articles
Still stuck?
Open a support ticket from your account, or ask the assistant at the bottom right — it uses the same articles and can look up your orders when you are signed in.