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Register a forwarded parcel: tracking numbers and parcel names

Forwarding · Updated 2026-09-24

On the Forwarding page, choose the destination country, then add one row per parcel. Each row needs two things: the China tracking number from the seller (up to 32 characters) and a short description of what is inside (up to 150 characters — for example “Black hoodie, size L” or “2 pairs of shoes”). The same tracking number cannot be listed twice. Use “Add another” for more parcels, then “Submit”. Registered parcels appear in the list underneath with their status, so you can see when each one has reached the warehouse. If the form points at a field in red, that row is missing its tracking number or its description.

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Open a support ticket from your account, or ask the assistant at the bottom right — it uses the same articles and can look up your orders when you are signed in.