We post updates about your account and orders — for example order confirmations and cancellations — to Account → Messages. When you have unread messages, a number appears on your account icon at the top of the page (on phones, on “Me” in the bottom bar); tap it to go straight to your messages. Open a message to mark it as read, or use “Mark all read”. Replies from our team about a specific problem are in your support tickets (Account → Support), and replies to a chat with the assistant appear in that chat.
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Still stuck?
Open a support ticket from your account, or ask the assistant at the bottom right — it uses the same articles and can look up your orders when you are signed in.