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Activate your account: no confirmation email?

Account · Updated 2026-09-24

After you sign up we send a confirmation link; the account works once you click it. If the email has not arrived:

1. Check your spam or junk folder — our mail often lands there — and make sure you are looking in the exact mailbox you registered with.

2. Try to sign in with the email and password you registered with: if the account still needs verification, the login page offers “Resend activation email now →”. You can also open bopobuy.com/resend-activation and enter the same email and password to get the link again.

3. Still nothing after a few minutes? Email support@bopobuy.com from your registered address with your username, and a person activates the account from the back office. The link also expires after a while; if you see “Activation failed or the link has expired”, just request a new one.

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Still stuck?

Open a support ticket from your account, or ask the assistant at the bottom right — it uses the same articles and can look up your orders when you are signed in.