You never pay a Chinese seller directly: BopoBuy places the order, receives the goods in our warehouse and photographs every item before anything ships, so you see what you bought. You pay in two steps — the items first, and international shipping only when you decide to ship — and nothing leaves China until you submit a parcel. If an item is wrong, damaged or counterfeit, the seller covers it and you are refunded in full to your BopoBuy balance; you have 5 days from the item being shelved to request a return. Brand-protected and counterfeit listings are refused at order time. Prices, fees and delivery windows on the site come from our systems and the carriers, and you can reach a person through a support ticket or support@bopobuy.com.
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Still stuck?
Open a support ticket from your account, or ask the assistant at the bottom right — it uses the same articles and can look up your orders when you are signed in.