Chinese sizes often run smaller than US/EU sizes, and many garments are made to a standard size rather than to your measurements. Always check the size chart on the specific listing (usually bust/waist/hip/length in cm; shoes in CN or EU sizes), measure yourself, and size up if you are between sizes. Made-to-order items may need your measurements after you order. Share a listing link and we can help you read the chart.
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Open a support ticket from your account, or ask the assistant at the bottom right — it uses the same articles and can look up your orders when you are signed in.