Account → Orders groups your orders into tabs. To pay: placed but not yet paid — pay within 72 hours or it cancels. Processing: paid; we order from the seller within one business day, then the item travels to our China warehouse, usually in 4–8 days. “Stock arrived” means the item has reached us and is being checked in — most items are shelved within a day of arriving, though about 1 in 7 takes more than 3 days. In warehouse: the item is shelved, its QC photos are ready, and it appears under Account → Warehouse ready to ship. After-sales: a return, exchange or refund request is open. Cancelled: cancelled by you, or automatically because it was not paid or could not be bought (in that case the payment goes back to your wallet). If an item shows “Stock arrived” for more than 7 days without being shelved, ask us.
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Still stuck?
Open a support ticket from your account, or ask the assistant at the bottom right — it uses the same articles and can look up your orders when you are signed in.