A manual order is for items we cannot open automatically. Sign in, open Manual order, and paste the item link, the title as shown on the seller’s page, the options you want (for example “grey, size M”), an optional screenshot of the item page, and a note for our buyer. You pay the item price and China domestic shipping when you place it; our buyer then checks the price, stock and options with the seller — any difference is settled with you before we buy, and we contact you first if something does not match. International shipping is paid later by weight, like any other order. Restricted and brand-protected items cannot be bought this way either.
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Still stuck?
Open a support ticket from your account, or ask the assistant at the bottom right — it uses the same articles and can look up your orders when you are signed in.