Paste the item link into the search box and we open the product directly. We recognise item links from Taobao, Tmall, 1688 and Weidian, Taobao mobile short links (m.tb.cn), and Taobao share codes — the text between the two ¥ signs that the Taobao app copies. Shop links open the store page; anything else is treated as a keyword search. If a link cannot be opened automatically — some sellers hide the item options from us — you will be offered a manual order instead, where our buyer checks the item with the seller before purchasing.
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Still stuck?
Open a support ticket from your account, or ask the assistant at the bottom right — it uses the same articles and can look up your orders when you are signed in.