Ways to reach BopoBuy:
- Support ticket: open one from your account (Account → Support). Tickets are linked to your orders and parcels, our team replies inside them, and you can attach photos. This is the best channel for anything about an order, a parcel, a refund or your account.
- AI assistant: the button at the bottom right of every page. It can look up your orders and parcels when you are signed in, explain fees and shipping, and hand the conversation to the support team when you ask — the reply from a person then appears in the same chat. We don’t promise a fixed reply time; the assistant keeps answering in the meantime.
- Email: support@bopobuy.com. Write from the address you registered with and include your order or parcel number. This mailbox takes any kind of question. Our team works on Beijing time (UTC+8).